Privacy Policy

Your privacy and data protection are important to us.

Last updated: August 21, 2026

Flexbyts Solutions Pvt. Ltd. ("we", "our", or "us") operates this CRM application and related services. We respect your privacy and are committed to protecting the information you provide when using our services.

1. Information We Collect

Depending on how you use our CRM, we may collect information necessary to provide and operate the service, including:

  • Name and contact information
  • Phone numbers and WhatsApp numbers
  • Email addresses
  • Lead and customer information
  • Meeting, call, task and follow-up information
  • Invoice and quotation information
  • Information required to provide and maintain our services

2. WhatsApp Information

Our CRM may integrate with the WhatsApp Business Platform provided by Meta Platforms, Inc. When WhatsApp functionality is enabled, information required to send and manage WhatsApp communications may be processed through the WhatsApp Business Platform.

This information may include phone numbers, customer names, enquiry details, message content and message delivery information, depending on the functionality being used.

We use this information for legitimate business communication, customer support, follow-ups, notifications and other CRM functions enabled by the account owner.

3. How We Use Information

We may use collected information to:

  • Provide and operate our CRM services
  • Manage leads and customers
  • Schedule and manage meetings, calls and tasks
  • Send permitted notifications and follow-up communications
  • Generate invoices, quotations and reports
  • Maintain and improve the security and functionality of the service
  • Provide customer support

4. WhatsApp and Meta Platform

Where WhatsApp integration is enabled, relevant information is processed through Meta's WhatsApp Business Platform. WhatsApp and Meta may process information in accordance with their own applicable terms, policies and privacy practices.

Users of the CRM are responsible for ensuring that their WhatsApp communications comply with applicable laws, consent requirements and WhatsApp Business Platform policies.

5. Information Sharing

We do not sell personal information.

Information may be shared with service providers or third-party platforms when necessary to provide requested functionality, operate our services, comply with legal requirements, protect our rights, or maintain service security.

6. Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure or destruction.

However, no internet-based service can guarantee absolute security, and users should take appropriate measures to protect their account credentials.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, meet contractual requirements, resolve disputes and comply with applicable legal obligations.

8. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

Requests can be submitted through our Contact Us page.

9. Data Deletion

You may request deletion of eligible personal information associated with your account or use of our services.

Please visit our Data Deletion page for more information.

10. Cookies and Similar Technologies

The application may use cookies or similar technologies where necessary for authentication, security, session management and functionality.

11. Children's Privacy

Our services are intended for business and professional use. We do not knowingly collect personal information from children for purposes unrelated to providing the service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or privacy practices.

Updated versions will be published on this page with the revised date.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Flexbyts Solutions Pvt. Ltd.

Company: Flexbyts Solutions Pvt. Ltd.
Website: https://leadscrm.flexbyts.com